Refund policy

Last updated: September 24, 2026

At Valthera Watches, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for returns, refunds, cancellations, and issues with your order.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include its original packaging, accessories, manuals, tags, and other items supplied with the product.
Show no signs of damage, alteration, or excessive handling.
Be accompanied by proof of purchase or order information.

Items that do not meet these conditions may not qualify for a return.

How to Request a Return

Before returning an item, please contact us at g6510396@gmail.com with your order number and reason for the return.

Please do not send a return without first contacting us. We will provide return instructions where applicable.

Return Address

Approved returns should be sent according to the instructions provided by our customer support team.

Valthera Watches
15 Knighton Ln
Leicester LE2 8BH
United Kingdom

We recommend using a tracked shipping service when returning an item.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable consumer law, customers are generally responsible for return shipping costs.

Original shipping charges may be non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact g6510396@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs showing the issue. We will review the matter and provide an appropriate solution, which may include a replacement or refund.

Refund Process

Once an approved return is received and inspected, we will notify you regarding the outcome.

If approved, the refund will be issued to the original payment method. Processing times after a refund is issued depend on your bank, card provider, or payment service.

Order Cancellations

You may request cancellation within 15 minutes of placing your order by contacting g6510396@gmail.com immediately.

We will make reasonable efforts to process your request. However, cancellation cannot be guaranteed and may no longer be possible once the order has entered processing, dispatch, or fulfilment.

If cancellation is no longer possible, you may request a return after receiving the item, subject to this policy and your applicable statutory rights.

Non-Returnable Items

Certain items may not be eligible for return where permitted by law, including:

Personalised or custom-made products.
Items damaged through misuse or improper handling.
Items returned outside the applicable return period.
Items that cannot be returned for health, hygiene, or other legally recognised reasons once applicable conditions are met.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.