Shipping policy

Last updated: September 24, 2026

This Shipping Policy explains how Valthera Watches processes and delivers customer orders.

Order Processing

Orders are generally prepared for shipment within 1–2 business days (24–48 hours) after successful payment and order confirmation.

Processing times may be longer during weekends, public holidays, high-volume periods, product launches, or other exceptional circumstances.

Processing time is separate from shipping transit time.

Shipping and Delivery

Available shipping methods and applicable charges will normally be displayed during checkout.

Orders may be delivered through third-party postal or courier services. Delivery availability may vary according to the destination.

Estimated Delivery Times

Estimated delivery times may be displayed at checkout or provided with shipping information.

All delivery dates and timeframes are estimates unless expressly stated otherwise. Actual delivery times can vary depending on the destination, courier, customs procedures, weather, public holidays, and circumstances outside our reasonable control.

Possible Delays

Orders may occasionally be delayed because of:

Courier disruptions.
Severe weather.
Public holidays.
Customs processing.
High shipping volumes.
Incorrect or incomplete delivery information.
Events outside our reasonable control.

We will provide reasonable assistance when a delivery issue is reported.

Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information can sometimes take additional time to update after a parcel enters the courier's network.

Incorrect Shipping Information

Customers are responsible for checking that their delivery information is accurate before completing an order.

If you discover an error, contact g6510396@gmail.com immediately.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional costs resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by law.

Lost or Delayed Orders

If your order appears significantly delayed or lost, contact us at g6510396@gmail.com with your order details.

We may work with the applicable courier to investigate the shipment and determine an appropriate resolution.

Customs and Import Charges

For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination country.

Unless stated otherwise at checkout or required by applicable law, such charges may be the customer's responsibility and are determined by the relevant authorities rather than Valthera Watches.